52 Ancestors in 52 Weeks 2021: Week 22 (MILITARY)
Recently my husband submitted the paperwork to receive his military records and release papers. The reply email from Library & Archives Canada said there would be a significant delay in providing the documents because they are currently working on the submissions received in October of 2019.
This got me to thinking about the submission I had done for my grandfather's records. I decided to check when I submitted them.
I submitted for grandpa's in May of 2019. At that time they replied "Due to the large number of inquiries received, we are currently experiencing delays in our response time. As our workload permits, we estimate that we will be able to provide you with a reply in approximately fourteen months."
Realizing that it's been 2 years since I submitted, and several months before the date noted in my husband's reply I decided a follow-up email was in order.
After sending the email I received a rather quick reply letting me know they were currently working on requests submitted in October 2018, and at this time they are estimating 28 months for response.
The discrepancy in dates shows they are working on submissions for personal records before records from family members.
This made sense to me once I got my reply that included:
"We understand that such delays are difficult for our researchers and we apologize. We assure you we are responding to your request as fast as possible and it will be processed in due course."
My husband's included a means of getting priority service.
"Due to the high volume of urgent requests, priority service will be given to requests where documentation is required for medical or employment purposes, bursaries, benefits and services, which clearly demonstrate an urgency or deadline."
Clearly those who are asking for their personal records do take priority over those of us seeking for research purposes as shown in the reasons an urgent request could be granted.
Those of us waiting for Military records from Library & Archives Canada need to be patient.
I have waited my whole life for this information I can wait a little bit longer.
Patience is a virtue!!!
This is why I search -
Cause ...
You can pick your friends, but you can't pick your family you know!
***Any errors are my own. Please send me any updates or corrections via the comments at the bottom of this blog post***
Links:
Amy Johnson Crow, 52 Ancestors in 52 Weeks Challenge
https://www.amyjohnsoncrow.com/
Online requests and forms, Requests for Military Service Files, Library and Archives Canada
https://www.bac-lac.gc.ca/eng/transparency/atippr/Pages/Online-requests-forms.aspx
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